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We host forums for Administrators (that is, Operations Managers, Senior Administrators and IT Managers) at large design practices to provide a setting for discussing problems, ideas and solutions.

These are informal get-togethers. The central purpose of the Forum events is to swap ideas and approaches about running IT and Operations at large design practices.

Last Forum : Service Level Agreements (SLAs)

The last forum was held at CLW's offices on Tuesday 18 March 2008 at 4.00 p.m.

CLW's Technical Manager Mark Adams gave a talk focussing on how SLAs can be used to describe and help control IT processes. The talk took the perspective of an internal IT department attempting to describe and quantify its service to management. The talk briefly covered some of the theoretical aspects of SLAs, then went on to discuss aspects such as processes, responsibility, measurement and dashboards.

To view the minutes from the forum, please use the link below.

Previous Forums

For notes about previous forums, please follow the following links:

March 2008 : SLAs.
December 2007 : Virtualisation.
September 2007 : Backup.
July 2007 : IT Services Evaluation & Management.
May 2007 : Email archiving and storage, document retrieval.