Campbell-Lange Workshop provide co-ordinated support through our team of experienced and customer-focused technical officers, who are supported by our team of software developers, system administrators and management staff.
Our team aims to provide regular and effective on-site desktop support, and to develop strong relationships with our clients' staff members, to ensure they receive the best possible advice. Our technical officers not only attend to user-reported issues but "walk the floor" to talk to users and ascertain the general performance of systems and hardware. In this way we make it possible to respond to potential issues pro-actively, so as to minimise disruption.
Our remote support service is backed up by an enterprise-class software system that allows us to connect to any client machine (Mac, Windows or Linux) that has an internet connection.
CLWManage, the operations software, enables us to record and track client issues, be they remote or on-site. This allows the entire CLW team to discuss solutions to problems, and in this way to capitalise on our experience. CLWManage incorporates a software and hardware asset management service.